FAQs
Your most frequently asked questions, answered.
FREQUENTLY ASKED QUESTIONS
Find the answers to your question in our topics
to be localised by country
to be localised by country
to be localised by country
to be localised by country
to be localised by country
to be localised by country
to be localised by country
to be localised by country
to be localised by country
to be localised by country
to be localised by country
to be localised by country
to be localised by country
to be localised by country
to be localised by country
to be localised by country
I HAVE FINANCE-RELATED QUERIES, WHOM SHOULD I SPEAK TO?
You can contact us at our Toll-free number - 1800-315-4444 and select
option 4 for finance or write to us at csupport.renaultfinance@nrfsi.com for
your queries.
Renault warranty is applicable for the models with standard fitments only.
i) Any alteration in the standard fitments will void the warranty of your car.
ii) Aftermarket CNG fitment will void the warranty of your car.
Warranty repairs can be performed at any authorised dealership of Renault.
Car tyres are warranted against defects in material and workmanship (excluding external reasons/usage wear out). They are covered under the respective tyre manufacturer's warranty within the applicable standard warranty terms of the car.
Battery is warranted directly by the respective manufacturer. However, authorised Renault dealers shall provide assistance for dealing with the defects of the respective manufacturer. To be specific, Battery coverage is 1 yr or 20k kms whichever is earlier from the date of sale of the vehicle.
please note: this is applicable with standard fittings only.
You can approach Road side assistance (RSA) which is 24x7 support. Please call on our toll-free number 18003154444 in case of an emergency.
Depending on the type of problem, either a mobile technician will be sent to mobilise your vehicle at the roadside or a recovery vehicle will be sent to recover your vehicle to the nearest authorised Renault dealership. The car can also be towed to your preferred dealership as long as it is within the same city limit. Renault roadside assist will cover the following human error apart from road traffic accidents:
- Battery problems: dead battery
- Fuel problems: Out of fuel, Incorrect fuel, or contaminated fuel
- Key problems: Locked keys, lost keys, or broken vehicle keys
- Tyre problems: Puncture, bolts, or valve-related issues
No, the roadside assist team will tow your vehicle to the nearest authorised Renault dealership. Due to safety reasons, a duplicate key of your car is not available either with the roadside assist team or the Renault dealership. The respective dealership will place the order for the part and assist you further.
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